Thank you for choosing TheHydroJug.site! We are committed to providing our customers with high-quality products and ensuring that your shopping experience is a pleasant one. If you need to return or exchange an item, please read the return policy below carefully.

Return Requirements
Return Period: You have 30 days from the date you received the item to return it. If you exceed this time, we will not be able to accept return requests.
Item Condition: The item must be unused, unopened and in the original packaging. We will not accept returns if the item has been used or opened.
Non-Returnable Items: The following items cannot be returned:
Customized or personalized items
Opened health and personal care products (such as water bottles)
Gift cards
Limited-time promotions or special offers (please confirm relevant policies before purchasing)
Return Process
Contact Us: You can contact our customer service team by email or phone within the return period and provide your order number and the reason for the return. We will provide you with return instructions and address.

Email: support@thehydrrojug.site
Phone: +1-800-123-4567
Return Approval: Once your return request is approved, we will provide the return address and details. Please ensure that the item is returned in good condition.

Packaging Items: Please repack the item to ensure that it is not damaged during shipping. You can use the original packaging materials or any other suitable packaging materials.

Return Shipping: The shipping costs of the return are borne by the customer. It is recommended to use a trackable shipping method to ensure that the return package is delivered safely. We are not responsible for the costs incurred by lost or damaged return packages.

Processing Time: We will process the returned item after we receive and verify that it is correct, which usually takes 7-10 business days. Refunds will be refunded to your account based on the original payment method.

Refund Policy
Refunds for returned items will be refunded to the original payment method (such as credit card, PayPal, etc.).
The refund amount is the item price minus the original shipping fee. Please note that shipping charges are non-refundable unless we sent the wrong item or the item was damaged.
Once the refund is processed, you will receive a confirmation email letting you know that the refund has been processed.
Exchange Items
If you wish to exchange an item, you may return the item and place a new order for the item you want. We do not offer direct exchanges.
Damaged or Wrong Items
If the item you received was damaged during shipping or the item does not match your order, please contact us within 7 days of receiving the item. We will provide you with a free return and exchange service and cover the return shipping costs.
Special Notes
We reserve the right to modify our return policy within reasonable limits. If any changes are made, the updated return policy will be posted on our website.
If you have any questions about our return policy or encounter problems during the return process, please feel free to contact our customer service team and we will be happy to help you!

Contact Information:

Email: thehydrrojug@site.com
Phone: +1714-568-4190
Thank you for your support and understanding of TheHydroJug.site!